Pengaruh Workload, Work-Family Conflict, Job Satisfaction, Organizational Commitment terhadap Turnover Intention Guru SMA Swasta

The Influence of Workload, Work-Family Conflict, Job Satisfaction, and Organizational Commitment on Turnover Intention among Private High School Teachers

Authors

  • Margareta Rina Asriastuti Universitas Pelita Harapan
  • Ardi Kho Universitas Pelita Harapan

DOI:

https://doi.org/10.47709/educendikia.v6i02.9267

Keywords:

job demands-resources, niat keluar guru, PLS-SEM, retensi guru, work-family conflict

Abstract

Teacher turnover intention poses a serious threat to teacher retention and the sustainability of national educational quality, particularly in private high schools, where high workloads often coincide with limited compensation. A preliminary survey of 15 private high school teachers in Tangerang Regency revealed that 73.3% of respondents frequently considered leaving the profession or changing schools. This study simultaneously examines the effects of workload, work-family conflict, job satisfaction, and organizational commitment on teacher turnover intention within a single model. This area has received limited research attention in the context of private high school teachers in Indonesia. An explanatory quantitative approach using a cross-sectional survey design was applied to 100 private high school teachers in Tangerang Regency, selected through purposive and snowball sampling. Data were collected via a five-point Likert scale questionnaire and analyzed using PLS-SEM (SmartPLS 4), grounded in the Job Demands-Resources and Conservation of Resources frameworks. Six of the ten hypotheses were supported. Workload was found to have a positive effect on turnover intention and work-family conflict, and a negative effect on job satisfaction. Work-family conflict negatively affected job satisfaction; job satisfaction positively affected organizational commitment; and organizational commitment negatively affected turnover intention. The effect of workload on organizational commitment was significant but positive in direction; thus, the hypothesis regarding this relationship was not supported. Teacher turnover intention is primarily driven directly by workload, while organizational commitment serves as the strongest protective factor. Managing workload and strengthening organizational commitment are key priorities for teacher retention policies in schools.

References

Abdulaziz, A., Bashir, M., & Alfalih, A. A. (2022). The impact of work-life balance and work overload on teacher’s

organizational commitment: Do job engagement and perceived organizational support matter? Education and

Information Technologies, 27(7), 9641–9663. https://doi.org/10.1007/s10639-022-11013-8

Al-refaei, A. A., Ali, H. B. M., Ateeq, A. A., & Alzoraiki, M. (2023). An integrated mediating and moderating model

to improve service quality through job involvement, job satisfaction, and organizational commitment.

Sustainability, 15(10), 7978. https://doi.org/10.3390/su15107978

Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial

Psychology, 22(3), 309–328. https://doi.org/10.1108/02683940710733115

Barroga, E., Matanguihan, G. J., Furuta, A., Arima, M., Tsuchiya, S., Kawahara, C., Takamiya, Y., & Izumi, M.

(2023). Conducting and writing quantitative and qualitative research. Journal of Korean Medical Science,

38(37), e291. https://doi.org/10.3346/jkms.2023.38.e291

Belwal, S., & Belwal, R. (2023). Work-family conflict and women’s turnover intention: Mediating effects of

organizational commitment. Applied Research in Quality of Life, 18(4), 1915–1937.

https://doi.org/10.1007/s11482-023-10168-x

Cayupe, J. C., Bernedo-Moreira, D. H., Morales-García, W. C., Alcaraz, F. L., Peña, K. B. C., Saintila, J., & FloresParedes, A. (2023). Self-efficacy, organizational commitment, workload as predictors of life satisfaction in

elementary school teachers: The mediating role of job satisfaction. Frontiers in Psychology, 14, 1066321.

https://doi.org/10.3389/fpsyg.2023.1066321

Choi, H.-M. (2024). Stress at the crossroads: Work–family conflict and work withdrawal behavior. Sustainability,

16(16), 6975. https://doi.org/10.3390/su16166975

Constantio S., F., & Bangun, W. (2025). Workload, job stress, and employee turnover intention. Journal of

Management and Digital Business, 5(2), 435–448. https://doi.org/10.53088/jmdb.v5i2.1554

Creagh, S., Thompson, G., Mockler, N., Stacey, M., & Hogan, A. (2025). Workload, work intensification and time

poverty for teachers and school leaders: A systematic research synthesis. Educational Review, 77(2), 661–

680. https://doi.org/10.1080/00131911.2023.2196607

Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches

(5th ed.). SAGE Publications.

Granziera, H., Collie, R. J., Roberts, A., Corkish, B., Tickell, A., Deady, M., O’Dea, B., Tye, M., & Werner-Seidler,

A. (2025). Teachers’ workload, turnover intentions, and mental health: Perspectives of Australian teachers.

Social Psychology of Education, 28, 149. https://doi.org/10.1007/s11218-025-10113-w

Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial least squares structural

equation modeling (PLS-SEM) using R: A workbook. Springer. https://doi.org/10.1007/978-3-030-80519-7

Hariyanto, D., Soetjipto, B. E., & Sopiah. (2022). The influence of workload and environment on turnover intention

through job satisfaction and organizational commitment. PENANOMICS: International Journal of

Economics, 1(3), 335–346. https://doi.org/10.56107/penanomics.v1i3.72

Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist,

44(3), 513–524. https://doi.org/10.1037/0003-066X.44.3.513

Ike, O. O., Ugwu, L. E., Enwereuzor, I. K., Eze, I. C., Omeje, O., & Okonkwo, E. (2023). Expanded-multidimensional

turnover intentions: Scale development and validation. BMC Psychology, 11(1), 271.

https://doi.org/10.1186/s40359-023-01303-2

Kang, H. (2021). Sample size determination and power analysis using the GPower software. Journal of Educational

Evaluation for Health Professions, 18*, 17. https://doi.org/10.3352/jeehp.2021.18.17

Kusmaryono, I., Wijayanti, D., & Maharani, H. R. (2022). Number of response options, reliability, validity, and

potential bias in the use of the Likert scale education and social science research: A literature review.

International Journal of Educational Methodology, 8(4), 625–637. https://doi.org/10.12973/ijem.8.4.625

Lazzari, M., Alvarez, J. M., & Ruggieri, S. (2022). Predicting and explaining employee turnover intention.

International Journal of Data Science and Analytics, 14, 279–292. https://doi.org/10.1007/s41060-022-

00329-w

Li, X., Guo, Y., & Zhou, S. (2021). Chinese preschool teachers’ income, work-family conflict, organizational

commitment, and turnover intention: A serial mediation model. Children and Youth Services Review, 128,

106005. https://doi.org/10.1016/j.childyouth.2021.106005

Luo, M., & Lei, J. (2021). Using the JD-R model to predict the organizational outcomes of social workers in

Guangzhou, China. Journal of the Society for Social Work and Research, 12(2), 349–369.

https://doi.org/10.1086/714311

Madigan, D. J., & Kim, L. E. (2021). Towards an understanding of teacher attrition: A meta-analysis of burnout, job

satisfaction, and teachers’ intentions to quit. Teaching and Teacher Education, 105, 103425.

https://doi.org/10.1016/j.tate.2021.103425

Memon, M. A., Thurasamy, R., Cheah, J.-H., Ting, H., Chuah, F., & Cham, T. H. (2023). Addressing common method

bias, operationalization, sampling, and data collection issues in quantitative research: Review and

recommendations. Journal of Applied Structural Equation Modeling, 7(2), 1–14.

https://doi.org/10.47263/JASEM.7(2)01

Memon, M. A., Ting, H., Cheah, J.-H., Thurasamy, R., Chuah, F., & Cham, T. H. (2020). Sample size for survey

research: Review and recommendations. Journal of Applied Structural Equation Modeling, 4(2), i–xx.

https://doi.org/10.47263/JASEM.4(2)01

Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human

Resource Management Review, 1(1), 61–89. https://doi.org/10.1016/1053-4822(91)90011-Z

Mumu, J. R., Tahmid, T., & Azad, M. A. K. (2021). Job satisfaction and intention to quit: A bibliometric review of

work-family conflict and research agenda. Applied Nursing Research, 59, 151334.

https://doi.org/10.1016/j.apnr.2020.151334

Ngoc, M. L., Dong, H. T., Vorung, L., & Phuong, Q. N. (2024). Exploring the relationship between work pressure,

occupational stress and turnover intention: A case study of office employees. Journal of Chinese Human

Resources Management, 15(3), 76–85. https://doi.org/10.47297/wspchrmWSP2040-800506.20241503

Ringle, C. M., Wende, S., & Becker, J.-M. (2022). SmartPLS 4. SmartPLS GmbH. https://www.smartpls.com

Saufi, R. A., Aidara, S., Che Nawi, N. B., Permarupan, P. Y., Zainol, N. R. B., & Kakar, A. S. (2023). Turnover

intention and its antecedents: The mediating role of work–life balance and the moderating role of job

opportunity. Frontiers in Psychology, 14, 1137945. https://doi.org/10.3389/fpsyg.2023.1137945

Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill-building approach (7th ed.). John Wiley &

Sons.

Seki, E. A., & Özlük, B. (2024). Workload and intention to leave among nurses in Turkey: The mediating roles of

organizational identification and work satisfaction. International Nursing Review, 72(3), e13065.

https://doi.org/10.1111/inr.13065

Wenyi, E. M., & Tentama, F. (2020). Construction of the job satisfaction scale in junior high school teachers.

International Journal of Scientific & Technology Research, 9(3), 1309–1314.

https://eprints.uad.ac.id/20075/.

Yusuf, F. A., & Widodo, W. (2023). The secret of reducing turnover intention: Evidence from Indonesia. Cogent

Business & Management, 10(2), 2202026. https://doi.org/10.1080/23311975.2023.2202026

Zappalà, S., Swanzy, E. K., & Toscano, F. (2022). Workload and mental well-being of homeworkers: The mediating

effects of work-family conflict, sleeping problems, and work engagement. Journal of Occupational and

Environmental Medicine, 64(10), e647–e655. https://doi.org/10.1097/JOM.0000000000002659

Zhu, K., Wang, X., & Jiang, M. (2022). The impact of organizational commitment on turnover intention of substitute

teachers in public primary schools: Taking psychological capital as a mediator. Frontiers in Psychology, 13,

1008142. https://doi.org/10.3389/fpsyg.2022.1008142

Downloads

Published

2026-08-12

How to Cite

Asriastuti, M. R., & Kho, A. (2026). Pengaruh Workload, Work-Family Conflict, Job Satisfaction, Organizational Commitment terhadap Turnover Intention Guru SMA Swasta: The Influence of Workload, Work-Family Conflict, Job Satisfaction, and Organizational Commitment on Turnover Intention among Private High School Teachers. Edu Cendikia: Jurnal Ilmiah Kependidikan, 6(02), 2198–2211. https://doi.org/10.47709/educendikia.v6i02.9267